SHIPPING & RETURNS
SHIPPING POLICY
At Ozi Picks, we ship products from Australia to rest of the world using reliable air and sea freight services. We offer free delivery for Asian region & most countries in rest of the world
1. Shipping Options
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Express Shipping: Fast delivery via air (typically 5-10 business days).
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Standard Shipping: Cost-effective air freight (10-15 business days).
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Sea Freight: Suitable for bulk orders (typically 4-6 weeks).
2. Shipping Costs Shipping costs depend on the weight, size, and delivery method chosen at checkout.
3. Order Processing Orders are processed within 1-3 business days after confirmation.
4. Customs & Duties Customers are responsible for any customs duties or taxes imposed by your country authorities.
5. Tracking Tracking information will be provided via email once the order is dispatched.
RETURN & EXCHANGE POLICY
We strive to ensure customer satisfaction. However, due to the nature of health and beauty products, returns are subject to the following conditions:
1. Eligibility for Returns
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Products must be unused, unopened, and in original packaging.
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Returns must be requested within 7 days of receiving the order.
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Defective or damaged items may be eligible for replacement or refund.
2. Non-Returnable Items
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Opened or used products.
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Used or Opened items such as vitamins and supplements.
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Used Fragrances and cosmetics due to hygiene concerns.
3. Return Process
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Email returns@ozipicks.com with your order number and reason for return.
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If eligible, we will provide return instructions.
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Shipping costs for returns are the customer’s responsibility unless the item is defective.
4. Refunds
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Refunds are processed once returned items are received and inspected.
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Refunds are issued via the original payment method.