CUSTOMER SERVICE
OziPicks Health & Beauty operates from Sydney, Australia. We send our customers a wide range of health & beauty products from Australia to their doorstep. Each item undergoes careful inspection before shipping. We offer a vast range of quality Australian made and European health & beauty products. Our customer service representatives and beauty advisors are available to assist you with any queries or concerns during the following hours:

REPRESENTATIVES AND BEAUTY ADVISORS ARE AVAILABLE
MON-FRI: 8am - 9pm
SAT: 8am - 4pm
EMAIL US
CALL US
+61-4507-8633
CHAT WITH US
You can chat with our representatives and beauty advisors for assistance with any health & beauty product related queries from Monday to Sunday between 8am and 9pm AEST. Click the button below to start a chat with a representative.
FIND US IN ANY OF THESE LOCATIONS
Ozi Picks Health & Beauty
Blacktown
Sydney, NSW 2148
Main Distribution Center(warehouse)
info@ozipicks.com
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How can I update my payment method?To update your payment method, navigate to your account settings and modify your payment details. If you require help, please reach out to our customer support team.
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Which items cannot be returned?Items that cannot be returned include perishable goods, custom-made products, and personal care items. For a full list of non-returnable items, please check our return policy.
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What are the delivery times for different shipping methods?Delivery times depend on the shipping method you choose. Express shipping usually takes 5-10 business days, standard air freight takes 10-15 business days, and sea freight for bulk orders takes 4-6 weeks.
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Is it possible to track my order?Yes, you can track your order with the tracking number sent in your shipping confirmation email. Additionally, you can track it through your account on our website.